You can report an incident/issue or submit a request/feedback/enquiries via the following channels:
Support Email: ebu-support@primustech.com.sg
Customer Portal: primustech.freshdesk.com/support/home
AiBE (future)
When submitting ticket, please specify:
1. Building name in Email Title or Customer Portal Subject. E.g. XXX (company name) - XXX (issues/problem)
2. Which product or feature
3. Date and Time of the issue when it happen
4. Problem Description (please attach screenshots, chat ID etc)
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