If the chatbot indicates that the information is not available, please check the following:
Ensure you are asking your question in the correct category. The inquiry should be relevant to, or fall under, that category.
Go to the document icon → My Documents → search for the file name to confirm that the document has been uploaded and is available for use.
Make sure your prompt is clear, meaningful, and understandable, without excessive typos.
Try starting a new conversation and repeat the same prompt.
If problem still persists after trying all the methods stated above, please submit a ticket or email ebu-support@primustech.com.sg.
Refer to General FAQ - Reporting Channel and Format (https://primustech.freshdesk.com/en/support/solutions/articles/159000412952-incident-report-channel-and-format) for more information on ticket submission.
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